Ordering Procedure
Orders can be placed on line, mailed in or phoned in however on line orders are the safest and easiest to produce with less chance of complications. this will send us an email and order copy with shipping information. Please make sure the phone number is correct as we will contact you within 3 days to obtain credit card information and discuss order time or product availability. If credit card is your preferred method of payment, we accept all major credit cards. Please DO NOT email or mail us anything that has a credit card # on it. This information will be obtained over the phone.
Checks and Money Orders
We accept checks and money orders. Checks will be deposited when the order is ready to ship but all orders paid for by check will be held until the check clears the accounts. This can be up to 10 days depending on banks. Money orders will eliminate this delay.
Returned Checks and Charge Back Fees
Charge Backs are never authorized and all charge backs are subject to a $50 fee for any reason! We are a small family business who can not absorb situations like charge backs. We are how ever willing to change orders and accommodate most situations via email or phone. Returned checks or canceled checks are subject to a $35.00 fee. All fees will be invoiced and sent to collections if unpaid.
Returns and Refunds
For refund or return information please contact us via phone via our contact us page contacts. Returns are available for store credit or trade of on hand product. Refunds are issued as store credit or exchange only.
Custom Orders
Many orders are made at the time of ordering. When payment information is received, your order is processed as well as payment and that secures your order in line. Product is not shipped on custom orders when the card is processed, it is shipped when the order is completed.
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