Contact Us / Ordering Policies
The R&B Lure Co P.O. Box 71114 Springfield, OR 97475
Email: RandBLureCo@aol.com (not recommended due to increased success of our spam folders)
For questions regarding orders: 971-222-7456 or find us on social media (Facebook or Instagram) Link to our Facebook page below.....
For custom order inquiries call us or find us on social media (Facebook or Instagram) Link to our Facebook page below....
Ordering Policies: Please read
- Shipping time frames can vary from a day or two to as far out as 3 to 4 weeks, depending on how busy we get. Pre Buy orders or bulk orders are not with in these time frames. If you thought we were a mass manufacturer, sorry but we are just a small local family business doing most of our own work. That is why Our product is made the way that it is. The reason word of mouth has spread and likely the reason you have heard about us and placed an order..... If time frames are important to you, please call us prior to ordering. If you placed an order and just found out about these time frames, give us a call, we expedite shipments almost daily during the busy seasons and are happy to do that at no charge. If we do not answer leave us a message and we will return your call. During busy times that may take a day or two. Email is sometimes unreliable. Spam folders are great at catching junk mail but a lot of times they get customers inquiries too, for this reason we do not consider email a reliable way to communicate about orders.
- Charge Backs are assessed a $75 fee and unpaid fee's are sent to collections. Pick up a phone and call us or message us via Social media. This has only happened a time or too and they stink to deal with. The last thing we wanna do is send a collection agency request to collect a charge back fee. They add their fees and it becomes a mess. We really dont bite and are really willing to work with customers to best of our ability. Chargebacks effect our standing with our card processor and cause issues with accounting. Again, we are a small family business, not a corporations with dozens of employees. Theft by chargeback is also a crime... Please lets not go there. Call us or message us on social media.
- Canceled Orders cause accounting issues and fee's. For this reason there is a $20 fee for canceling orders that have not shipped yet.
- On line products are inventoried and ready to ship. If a mistake in inventory is made, we reverse the charge for the out of stock items before the order ships. We are a very popular small business and during busy seasons we often get far more orders then we can ship in a day. They do get backed and that is how delays happy. Remember #1 above we can be up to 3 to 4 weeks out during busy seasons...... For extra grumpy customers... There may be a $10 grumpy customer fee.... J/K.... Maybe....
- Refunds are issued as on-line store credit once we receive returned items back. Refunds are also given only for the value of the merchandise. Shipping fee's are non refundable once a package has shipped.
- We ship all of our on-line orders via First Class or Priority mail with a tracking number.
- No minimum order requirements.
- Please keep in mind when ordering custom parts, we are a very small family business and do most of the production work our selves. Most of our customers are ordering for a season ahead. Delays do happen, we DO NOT purchase mass produced products and resell them. We sell our own work.